Returns
Artisan-me creates one-of-a-kind products that are custom printed for you. Due to the custom nature of these products, we are unable to refund your order.
If there is damage or issue to your order caused by Artisan-me, see: Damaged + Defective Product below.
Shipping
We ship all prints with our Standard Shipping Rate of $10. Contact us directly at artisanmeshop@gmail.com if your destination is not available at checkout.
Please allow 8 to 15 business days for deliveries, but know that this may vary slightly due to possible shipping delays. Please note that we don’t keep stock of our prints; we have them printed individually for each customer. Once your print has been purchased online, the image is then sent to the lab for printing. We then inspect, package, and send the prints as soon as your image is ready.
Packaging
We send all of our prints carefully rolled in durable mailing tubes. Acid-free tissue paper is placed upon the printed surface of the print before rolling and also used to fill any negative space inside the tube to limit print movement during transportation. Tube end caps are stapled and taped to ensure your print does not come out during transportation, and to prevent the ingress of any foreign matter into the tube potentially affecting the print. Up to 3 prints can be packed per tube keeping shipping costs to a minimum.
Exchanges
We don’t currently offer direct exchanges.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you within 5 business days that we have received your returned item.
Incorrect Item
If you received an incorrect item in your order, please contact artisanmeshop@gmail.com as soon as possible so we can ensure you get the correct item.
Damaged + Defective Product
We ensure that they are shipped in perfect condition. If the mailing tube has been delivered to you in a state of damage and the print itself has also suffered damage that deems it unusable, please send an email to artisanmeshop@gmail.com with your order number and detailed photos of the damages. We will have a new print sent out to you free of charge, if we agree that the damage sustained will affect the final appearance of the framed print. Any damage to the outer edges of the paper will not be considered damage that will deem the print unusable, as this will be covered up during the framing process.
Warranty
We do not offer a period of warranty on Artisan-me fine art prints. We would however like to be contacted in the event that a customer has an issue or concern with a Artisan-me fine art print. As we are serious about customer satisfaction, we will consider resolutions on a case-by-case basis.
Original Artwork
All of our fine art photographic prints are original photography by Candace Ann Schwab, the Owner and CEO of Artisan-me.
Custom Print Sizing
Yes, we regularly work with clients to create their own custom sizes. Contact us at artisanmeshop@gmail.com to find out more about our custom service.
Handling + Framing
We advise that you leave the print inside the mailing tube to be removed by your framer. If you wish to do the framing yourself, handle your print with the utmost of care as they can be very easily marked or creased. Never touch the printed image with your fingers as oil and dirt from your skin can easily cause damage. Always make sure that all staples are removed from the mailing tube end before removal of your print.
We recommend taking your print to your local framing professional to discuss your options. We leave a 2 inch white border around our prints to allow for different framing options.
Position your Artisan-me fine art print somewhere it will not be exposed to moisture or direct sunlight.
Print Materials
- Acid-free and Lignin-free
- Hahnemühle® Bamboo | 290 gsm. made from 90% environmentally friendly bamboo fibers. It has a natural white warm tone with no optical whiteners, a light textured surface, and is well suited for vivid landscapes and wildlife. Bamboo fine art paper is known for its superior quality and long lasting nature. All Artisan-me fine art prints have a signature look and feel and are always thoughtfully created.
Social Media
We absolutely love seeing your photos on our social media platforms and when you tag our account @artisanmeshop use the hashtag #artisanme. Please note that gives us permission to share your photo on our Instagram, Facebook, or Pinterest.
Collaborations + Wholesale
At Artisan-me we respect great design and love working with interior designers, stylists and architects. If you’re interested in including our goods in your next project please contact artisanmeshop@gmail.com. We look forward to providing your clients with Artisan-me goodness.
We only wholesale to a very small handful of select businesses. For all wholesale enquiries, information, and terms & conditions, please contact us at artisanmeshop@gmail.com.
Privacy Policy
Artisan-me will not sell your personal information or contact details to any other party. We may email you our newsletter from time to time with special offers and/or new products. If you do not wish to receive our newsletter, please inform us and we will remove your details from our mailing list.